Legal document

Refundpolicy.

We've gathered in one place what happens when a code doesn't work, an order is delayed or canceled, and where your money goes.

  • Reading time ~2 min
  • 7 sections

1The basic rule

Once a digital product (code, gift card, game currency, subscription) has been delivered, it can't be returned or exchanged. If the code hasn't been activated and a technical problem is confirmed, the code is replaced.

2What happens in each case

CaseOutcomeWhere the money goes
The code doesn't work and hasn't been activatedWe check it, and if the problem is confirmed the code is replacedA new code is issued
The order can't be fulfilledThe order is canceledAutomatically to your card or balance
Delivery is delayedYou're informed, and if it's not possible the order is canceledTo your card or balance on cancellation
The code has already been activatedNot refundableNo refund
You changed your mindA delivered product can't be returnedNo refund

3How to report a problem

  1. Open the order under My orders in your account.
  2. Click Report a problem next to the problem code and briefly describe the situation.
  3. You'll get the result of your request by notification and email. If the code is replaced, the new one appears on the order page.

You can report a problem within 3 days of receiving the code.

4Delivery

After a confirmed payment, the product is usually delivered within 5 minutes. If there's a delay because of a technical problem or running out of stock, you'll be informed. If an order can't be fulfilled, it's canceled and the amount is refunded as described below.

5Refunds

  • When an order paid by card is canceled, the amount is refunded automatically to the card. How long it takes to show up depends on your bank.
  • If the payment system doesn't support refunds to the card, or the order was paid from balance, the amount is refunded to your epin.az balance.
  • Funds in your balance can only be used for purchases on the site.

6Card payment and 3D Secure

The person paying is considered to have confirmed that they own the card or are paying with the cardholder's permission. A transaction confirmed with 3D Secure is considered an authorized transaction. No refund is given for a payment made by a minor without the cardholder's knowledge.

7Dispute resolution

Start by writing to our support team. Support works every day from 10:00 to 00:00, and email [email protected], live support on the site and the Contact page are open. If no agreement is reached, the dispute is resolved in the relevant courts of Baku under the law of the Republic of Azerbaijan.

Detailed rules are in the Terms of use.

By using the site, you accept these terms.